Claims / Reclamaition
In case of a defective product or your product becomes defective. You must make your complaint within a “reasonable time” after you have discovered a defect. If you complain within two months after discovering a defect, it will always be regarded as within a reasonable time.
As law number 48/2003 regarding Sale of Consumer Goods in Iceland states. If a customer does not file a claim within 2 years of receiving the product, the right to file claim expires. If an item is supposed for a far more extended period of use then the deadline of filing a claim is 5 years from receiving the product.
Please send us an email at [email protected] titled “Claim“. The email should include order number, a description of the defect along with detailed pictures.
If you receive a damaged product following the delivery of your order. Please let us know right away so we can take appropriate action.