Returns

Customers can return orders without notice within 14 calendar days upon receiving the item. The order is refunded upon arriving at Húrra. Orders can also be returned in-store.

Please fill out the return form and send it along with the items to:

  • Húrra Reykjavík
  • Hverfisgata 50
  • 101 Reykjavík
  • Iceland

The return can also be found here and sent via mail to [email protected]

To be able to return an order, the following conditions have to be met. The items have to be in it‘s original state, unused and price tag in rightful place. Shoes have to be returned in it‘s original shoebox. Shoeboxes often carry value for customers so they must be in their original state. We do not accept returns that fail to meet these conditions.

Húrra does not take responsibility after the order has been delivered. It‘s recommended to insure the return as well as having it traceable.

 

Exchanges

Exchanging products is only available in-store. Orders through our web store can only be refunded or changed to in-store credit.

If a customer would prefer another size, color or another item that was originally ordered. Then please follow the return instructions above. The customer would then proceed to make a second order and would be fully refunded for the original one.